By Daniel Webster, dWeb.News
| AUSTIN, Texas----(BUSINESS WIRE) --Convey, the market leader for Delivery Experience Management, announced today record revenue and client growth in the first half 2021. Convey is the preferred choice of retailers around the world who trust Convey to deliver an Amazon-like experience for their online customers.
| Convey delivers exceptional customer experiences to 200 of the most well-known brands in retail and logistics such as Walmart, Build.com, C.H. Robinson and Ingram Micro. The company has seen five consecutive quarters with accelerating revenue growth and unprecedented customer recruitment, with a 163% increase in the number of new logos over 12 months. Convey continues to attract new clients, and more than 50% of its existing clients continue to invest with Convey. Today, the company boasts a remarkable 140% net revenue retention (NRR), which is a crucial battleground for customer experience.
| Convey CEO Rob Taylor stated that retail shipping has been disrupted by the rapid growth of ecommerce over the past 18 months and changing consumer expectations about delivery speed, cost, and options. "Retailers have increased their carrier networks, and now must navigate a highly complex, dynamic landscape full of real-time tradeoffs that can make or break the shopping experience. Convey provides retailers with real-time last-mile visibility, predictive insight, and decisioning tools to transform complexity into competitive advantage. Our growth directly reflects both our unwavering commitment to innovation and client success.
| Modernizing the last mile
| Convey's Delivery Management (DEM), a platform that combines real-time visibility with post-purchase experiences and advanced analytics, creates a single view of every mile and optimizes each delivery based on cost and speed. Convey tracks shipments in over 1,500 countries and 6 continents. Convey clients typically integrate with 7 carriers. They see immediate ROI through more efficient shipping, reduced customer support hours, and better customer satisfaction and loyalty.
| Other Convey highlights include the following:
| Global Expansion to Support Rapid Growing: Convey has increased its workforce by 50% in 2021, with more than 44% of its new hires coming from underrepresented communities. The company plans to hire more team members from all business lines. Convey also appointed Tom Muesel as Vice President, Global Business Development and Partnerships.
| Convey's Partner Network has been expanded: Convey doubled its partner network over the past 12 months. It also added new CRM/CX integrations with Kustomer and ADA. This system brings together all the components necessary to deliver best-in-class ecommerce and supply chain visibility. Convey's partner network includes top leaders such as Blue Yonder and CommerceHub, Green Mountain Technologies and Inmar, IBM, and nearly 50 other providers in CRM, OMS and dropship, returns.
| Patented Technology: Convey received a patent for its data management system and storage system. This optimizes each delivery to create a better shopping experience, for both brands and consumers.
| Data Infrastructure: Convey tracks over 8 billion shipping events. Its platform manages 70,000,000 delivery experiences per month. The platform is the only one that provides predictive insight into carrier performance and has generated Machine Learning predictions of 3.4 billion. Forbes, Wall Street Journal, Reuters and AP regularly cite Convey's data.
| Gartner Magic Quadrant - Convey was named a Challenger by Gartner in the April 2021 Magic Quadrant of Real-Time Transportation Visibility Platform. This recognition was based on Convey's complete vision and ability to implement.
| Brands cannot afford to leave deliveries up to chance with the rapid growth of online shopping and Amazon's market dominance. Convey, the market leader in Delivery Experience Management, (DEM), powers exceptional customer delivery experiences for some the most well-known brands in logistics and retail, such as Walmart, Build.com and C.H. Robinson and Ingram Micro. The DEM platform of the company combines estimated delivery dates in cart, real time visibility in-transit and AI-driven insights to create a solution that can deliver last mile delivery. Convey was founded in 2013 and is backed by Silverton Partners. Techstars Venture Group and RPM Ventures. It is based in Austin, Texas. Visit www.getconvey.com to learn more about Convey.
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